The ITIL v3 Service Management Architecture

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ITIL v3 Service Management Architecture for IBM® Rational® System Architect®

• Complete coverage of the ITIL v3 Service Lifecycle, compatible with ISO 20000.
• More than 250 Diagrams on five levels of detail, from Overview Diagrams right down to process activities, as well as the accompanying documentation enable you to quickly understand how ITIL works – no need to evaluate and filter a huge number of books.

• Take advantage of the industrial-strength Enterprise Architecture power of System Architect for managing your ITIL processes.
• Accelerate your Service Management initiatives with our professionally designed, instantly deployable ITIL v3 encyclopedia for System Architect, taking it as a starting point and adapting it to the needs of your organization.

• Automatically maintain the navigation between related process diagrams.
• A Document Register allows you to easily link additional documents into the process model.

• The ITIL v3 Reference Model, System Architect's extensive Enterprise Architecture facilities and the additional Utilities all combine to provide a consistent, easy-to-use and potent Service Management framework and toolset for all involved in designing, developing and managing Services for your organisation.