Contents of the ITIL v3 SMA for
IBM System Architect

The ITIL v3 Service Management Architecture (SMA) is a complete ITIL v3 compliant Reference Model in the form of a System Architect encyclopedia and accompanying Service Management documentation.

The SMA offers full coverage of the new ITIL v3 books (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement), and is 100% compatible with the ISO 20000 standard.

 

Contents in Detail

The set of diagramming standards was carefully selected to ensure they are simple and easily understood by the widest possible audience.

Furthermore, as the diagrams are closely aligned to the content of the ITIL v3 books, there is a high degree of synergy between our reference model, the books, and commercially available training courses. It also means that the diagrams are generic and not aligned to any specific set of Service Management systems.

The ITIL v3 Service Management Architecture is organized in a hierarchical way. It presents the ITIL v3 contents using 250 diagrams on five levels of detail:

  • A Process Hierarchy diagram with a tree-structured view on all ITIL v3 phases, disciplines, and processes on a single page
  • 26 Overview Diagrams to show how the ITIL processes are inter-related
ITIL Telelogic Processes
  • 104 Context Diagrams, depicting the inputs, outputs, and relevant checklists for the processes
ITIL Telelogic: Context
  • 104 BPMN Process Diagrams, presenting process activities in detail, including responsibilities for the activities, indicated by ITIL v3 roles
ITIL Telelogic: BPMN

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Specification: ITIL v3 Service Management Architecture
for IBM Rational System Architect

Compatibility: Complete ITIL v3 Service Management Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
100% compliant with ISO/IEC 20000

Platform/
System
Environment:		 IBM® Rational® System Architect®, Version 11.2 or above. Please note: The Product does not include any software products supplied by IBM, in particular System Architect, or any guarantees in this respect.

System Architect Specialities:
  • Specifically designed for IBM Rational System Architect (formerly Telelogic System Architect)
  • Delivered as a ready-to-use System Architect encyclopedia
  • Uses Business Process Hierarchy, "SIPOC"(Supplier-Input-Process-Output-Customer) and BPMN (Business Process Modelling Notation) diagrams

Additional Utilities: The ITIL v3 Service Management Architecture for System Architect contains a number of utilities which extend the standard System Architect functionality:
  • Automatic linking between diagrams
  • Version management of process diagrams
  • Management of additional documentation linked into the encyclopedia
  • Export core details of all current SMA objects in the encyclopaedia

Language Versions: English or German

Product Specification
[.PDF]		 The complete product specification Product Specification: ITIL Service Management Architecture for IBM Rational System Architect provides all the details on the ITIL v3 SMA for System Architect.

Factsheet
[.PDF]		 The Factsheet on the ITIL v3 SMA for IBM Rational System Architect Factsheet: ITIL Service Management Architecture for IBM Rational System Architect with a description of its features, contents and common usage scenarios on two pages.

Manufacturer: The ITIL v3 Service Management Architecture was created by KLC Alliance - a cooperation between Lea-Cox and Associates in the UK and IT Process Maps GbR in Germany.

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Inquiries | Contact Form

Please get in touch with us if you have further questions, or register for a live product presentation over the Internet. We look forward to hearing from you!

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